FAQ Help Center
Do you have questions on how it all works.
Getting Started
Getting started is simple. Contact us through our website or provided channels with details about your needs—whether you are a buyer or supplier. We will review your request, verify the information, and begin the process of connecting you with suitable partners.
The time frame depends on the specifics of your request, including the type of mineral, quantity, and availability of verified partners. In many cases, initial connections can be made within a few days, while more complex arrangements may take longer.
Our fees are based on the nature and scale of the transaction. This may include a facilitation fee or a commission agreed upon before the connection is finalized. We ensure all terms are clearly communicated upfront.
We do not maintain a fixed price list, as each transaction varies depending on market conditions, mineral type, quantity, and supplier pricing. However, we can provide guidance on current market ranges and help you secure competitive offers.
We facilitate connections for a wide range of precious and industrial minerals, including gold, diamonds, copper, cobalt, and more. If you have a specific requirement, feel free to reach out, and we will do our best to match you with the right supplier.
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How it works
Yes, we prioritize working only with verified and reputable suppliers across Africa. Our vetting process includes background checks, documentation review, and ongoing relationship management to reduce the risk of fraud and ensure reliable transactions.
While we primarily act as a connector, we guide both buyers and suppliers on the required export procedures and documentation. We can also refer you to trusted partners who handle compliance, licensing, and shipping logistics.
Yes, we work with both local and international buyers. We facilitate connections across borders and ensure both parties understand the requirements for international trade, including logistics, regulations, and communication.
Transaction sizes vary depending on the supplier and the type of mineral. We work with a range of volumes, from smaller trial orders to large-scale supply agreements, and help match you with partners that meet your needs.
We encourage the use of secure payment methods, formal contracts, and third-party verification when necessary. Transparency is key in our process, and we guide both parties to follow best practices that protect their interests.
Yes, we remain available to support both parties even after the initial connection is made. This includes assisting with communication, addressing any concerns, and helping ensure that transactions proceed smoothly and professionally.